Shipping Policy

Key information

  • Deadline for orders: 17:00 GMT
  • Order Processing Time: 1-2 business days
  • Order shipping time: 5-7 business days
  • Free Delivery: Available on all orders within the United Kingdom.

Shipping Procedure
After placing your order, you will receive a confirmation email indicating that processing has begun. This usually takes 1-2 business days. Once processed, your order will be dispatched, and you will receive an email with tracking details. Delivery typically takes around 5-7 business days. Here you can track the progress of your delivery. We are pleased to offer free shipping on all orders within the United Kingdom.

Delays
If your order doesn’t arrive within the expected processing and delivery time, please don’t worry—delays can sometimes happen due to seasonal peaks, holidays, weather conditions, or other unforeseen factors. We kindly ask you to wait an additional 3 business days (Monday to Friday) before reaching out. If your order still hasn’t arrived, please contact us at info@louisclair.co.uk, and we will look into the issue.

Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@louisclair.co.uk. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items
If you receive damaged or incorrect items, we’re here to assist! Please take a photo of the issue and email it to us at info@louisclair.co.uk. We’ll ensure the problem is resolved by sending you the correct item or a replacement.

Contact Information
If you have any questions, need more information, or require support, don’t hesitate to get in touch. You can reach us using the contact methods listed below, and we’ll be happy to assist.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: info@louisclair.co.uk
Phone: +447418356958
Contact Form: Click here

Business Information
Louis Clair is operated by KBA ECOM LTD, a company registered in United Kingdom.

Company number: 15977925
D-U-N-S Number: 232524666

Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ