Return And Refund Policy
We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.
Key Details:
- Return timeframe: 30 days from the delivery date
- Beyond this period: Returns are not accepted
- Restocking fee: Not charged
- Refund issued: Within 7 days
- Return shipping cost: Customer's responsibility
- Exchanges: Allowed
- Terms of service: See full policy here
Return Policy
You can return your items within 30 days of the delivery date if you change your mind. To start the return process, please contact us at info@louisclair.co.uk. Items must be unused, unworn, and in their original packaging with all tags attached. Returns will not be accepted after 30 days from delivery.
Return Process
Please contact us first by sending an email to info@louisclair.co.uk with your order details and the reason for the return. Returns sent without prior approval will not be accepted. Once your return request is approved, we will provide you with instructions on how to return the item. Make sure the product is securely packed to prevent damage during transit. Customers are responsible for covering the return shipping costs.
Refunds
Once we receive your returned package, we will inspect it. If approved, the refund will be issued to your original payment method. This process may take up to 7 days. No restocking fees apply.
Exchanges
If you’ve changed your mind and would like a different item, no problem! Contact us at info@louisclair.co.uk with the details of your exchange request, and we’ll guide you through the process. Exchanges are accepted within 30 days of the delivery date and apply only to new, unused products.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@louisclair.co.uk. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
If you receive damaged or incorrect items, we’re here to assist! Please take a photo of the issue and email it to us at info@louisclair.co.uk. We’ll ensure the problem is resolved by sending you the correct item or a replacement.
Contact Information
If you have any questions, need more information, or require support, don’t hesitate to get in touch. You can reach us using the contact methods listed below, and we’ll be happy to assist.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@louisclair.co.uk
Phone: +447418356958
Contact Form: Click here
Business Information
Louis Clair is operated by KBA ECOM LTD, a company registered in United Kingdom.
Company number: 15977925
D-U-N-S Number: 232524666
Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ